Evaluating the MBG Monitoring Application in Indonesian Schools Using the DeLone & McLean Model
Abstract
Objective: The Free Nutritious Meal Program (Program Makan Bergizi Gratis/MBG) is a strategic initiative by the Indonesian government aimed at enhancing the nutrition of school-age children, with application monitoring playing a key role in its effectiveness. This study assesses the success of the MBG implementation by empirically examining the impact of system quality, human resource (HR) training effectiveness, and strategic leadership support on system adoption and net benefits. Using the DeLone & McLean Information System Success Model (2003) as a theoretical framework. Metode: survey was conducted among MBG application users, including field officers and supervisors. Data were collected through a structured questionnaire measuring system quality, training effectiveness (based on Kirkpatrick’s reaction, learning, and behavior levels), leadership support, system use, user satisfaction, and net benefits. Structural Equation Modeling (SEM) was employed for data analysis. Result: The results indicate that strategic leadership support significantly affects system use, while training effectiveness positively influences net benefits. Novelty: The study’s novelty lies in integrating strategic management and user adoption perspectives within public sector digital initiatives in developing countries.
Abstract View: 155 
PDF Download: 124
Similarity Check Download: 14
Metrics
References
Abdillah, W., & Jogiyanto. (2015). artial Least Square (PLS) Alternatif SEM dalam Penelitian Bisnis. Andi Offset.
Angelina Layongan, C., Nangoi, G., & Kalalo, M. (2022). The Influence of System Quality and Information Quality Software SAP on User Satisfaction at PT PLN (Persero) Customer Service Implementation Unit (UP3) Kotamobagu. Jurnal LPPM Bidang EkoSosBudKum (Ekonomi, Sosial, Budaya, Dan Hukum), 5(2), 309–322.
Apsari, R. D., Widhiyani, N. L. S., & Rasmini, N. K. (2023). The Influence of Accounting Information System Quality and Perceived Usefulness on Accounting Information System (AIS) User Satisfaction (Case Study at the Head Office of the Bali Regional Development Bank). European Journal of Business and Management Research, 8(4), 59–63. https://doi.org/10.24018/ejbmr.2023.8.4.2059
Azmy, A., & Setiarini, N. Y. (2023). Kirkpatrick Model as Evaluation Training Program for Assessor: Case Study of Government Employee. International Journal of Management, Accounting and Economics, 10(9), 2383–2126. https://doi.org/10.5281/zenodo.10115328
Bawan, S. B. D., Setyanto, A., & Kurniawan, M. P. (2022). Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Terhadap Kepuasan Pengguna Sistem Informasi Akademik Sekolah Tinggi Agama Kristen Protestan Negeri (STAKPN) Sentani. Buletin Poltanesa, 23(2). https://doi.org/10.51967/tanesa.v23i2.1857
Bayu, A., Dan, S., & Muhimmah, I. (2013). Evaluasi Faktor-Faktor Kesuksesan Implementasi Sistem Informasi manajemen Rumah Sakit di PKU Muhammadiyah Sruweng dengan Menggunakan Metode Hot-Fit. In Seminar Nasional Informatika Medis (SNIMed) IV. Magister Teknik Informatika.
Bock, D., & Poole, S. M. (2013). Branding in Higher Education: A Strategic Perspective. https://www.researchgate.net/publication/306375304
Caroline, A. N., & Nurhasana. (2023). Analisis Pemanfaatan Sikda Generik di UPTD Puskesmas Dalam Meningkatkan Efektivitas RME di Puskesmas Rapak Mahang. Jurnal Pengabdian Kepada Masyarakat Nusantara (JPkMN), 5(3), 3233–3241. https://doi.org/http://doi.org/10.55338/jpkmn.v5i3.3459
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Delvina Sari, P. (2025). Efektivitas Program Pelatihan dan Pengembangan SDM di PT Unilever Indonesia dalam Mendukung Kinerja Organisasi. Jurnal Penelitian Ilmu-Ilmu Sosial, 2(6). https://doi.org/10.5281/zenodo.14634508
Fauzi, M. R., Saimi, S., & Fathoni, F. (2024). Tantangan dan Solusi Administrasi Kesehatan di Era Digital ( Tinjauan Literature Review atas Implementasi Teknologi ). AL-MIKRAJ Jurnal Studi Islam Dan Humaniora (E-ISSN 2745-4584), 5(01), 1093–1103. https://doi.org/10.37680/almikraj.v5i01.6219
Firdaus, R., Sartika, D., & Nurhasanah. (2024). Pengaruh Kualitas Sistem Informasi Kualitas Informasi dan Kualitas Layanan terhadap Kepuasan Pengguna Sistem Kepabean. Syntax Literate: Jurnal Ilmiah Indonesia, 9(10), 5681–5692. https://doi.org/http://dx.doi.org/10.36418/syntax-literate.v9i10
Fitria Yuniarti, I., Novrikasari, & Misnaniarti. (2021). Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Pelayanan pada Kepuasan Pengguna dan Dampaknya pada Manfaat Bersih (Penelitian terhadap Sistem Informasi Surveilans Penyakit Tidak Menular di Kota Palembang). Jurnal Epidemiologi Kesehatan Komunitas, 1(6), 161–180. https://doi.org/10.14710/jekk.v6i1.8003
Fracini, R. S., & Suhari, Y. (2024). Pengaruh Kualitas Sistem, Kualitas Informasi dan Kualitas Layanan Terhadap Kepuasan Pengguna SILALAPBAJA. 17(1), 176–187. https://doi.org/10.51903/elkom.v17i1.1763
Guruh Suksmono Aji, & Iva Khoiril Mala. (2024). Meningkatkan Kualitas SDM Untuk Mencapai Keunggulan Kompetitif Perusahaan di Era Digital: Tren, Inovasi, dan Tantangan. Jurnal Manajemen Dan Ekonomi Kreatif, 2(3), 01–17. https://doi.org/10.59024/jumek.v2i3.357
Hair, J. F., Black, W. C., Babin, J. B., & Anderson, R. E. (2018). Multivariate Data Analysis (8th Edition 7th ed).
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. In European Business Review (Vol. 26, Issue 2, pp. 106–121). Emerald Group Publishing Ltd. https://doi.org/10.1108/EBR-10-2013-0128
Harisandi, P., Hurriyati, R., & Dirgantari, P. D. (2023). Influence of Brand Equity on Electronic-Word of Mouth Mediated by Brand Love on Shopee E-commerce. International Journal of Multidisciplinary Approach Research and Science, 2(01), 83–98. https://doi.org/10.59653/ijmars.v2i01.357
Harisandi, P., Nurhidayah, R., Yusriani, S., Yuningsih, N., Tikaromah, O., & Sarjaya, S. (2024). Transforming Student into Entrepreneurs: The Role of Entrepreneurship Education and E-Commerce. Finansha: Journal of Sharia Financial Management, 5(2). https://doi.org/10.15575/fjsfm.v5i2.40685
Harisandi, P., & Nurjanah, R. (2022). Pelatihan Budidaya Magot dan Potensi Pasar di Indonesia Dengan Pemasaran Online di Desa jatireja - Cikarang. https://jurnal.pelitabangsa.ac.id/index.php/jabmas
Harisandi, P., Rabiatul Hariroh, F. M., & Zed, E. Z. (2023). Media Sosial, Pendidikan Kewirausahaan Berdampak terhadap Minat Berusaha Dimensi oleh Inovasi Mahasiswa di Cikarang. Jurnal Pendidikan Dan Kewirausahaan, 11(3), 784–802. https://doi.org/10.47668/pkwu.v11i3.852
Harisandi, P., Yahya, A., Risqiani, R., & Purwanto, P. (2023). Peran Harga dan Citra Merek dalam Mediasi Pengaruh E-Word to Mouth terhadap Keputusan Pembelian melalui Aplikasi TikTok. MUKADIMAH: Jurnal Pendidikan, Sejarah, Dan Ilmu-Ilmu Sosial, 7(2), 277–285. https://doi.org/10.30743/mkd.v7i2.7232
Huit, G. T. M., Hair, J. F., Proksch, D., Sarstedt, M., Pinkwart, A., & Ringle, C. M. (2018). Addressing endogeneity in international marketing applications of partial least squares structural equation modeling. Journal of International Marketing, 26(3), 1–21. https://doi.org/10.1509/jim.17.0151
Ikhsan, K. (2020). Technology Acceptance Model, Social Influence and Perceived Risk in Using Mobile Applications: Empirical Evidence in Online Transportation in Indonesia. Jurnal Dinamika Manajemen, 11(2), 127–138. https://doi.org/10.15294/jdm.v11i2.23309
Jun, J., Park, H., & Cho, I. (2019). Study on initial adoption of advanced driver assistance system: integrated model of PMT and UTAUT 2. Total Quality Management and Business Excellence, 30(sup1), S83–S97. https://doi.org/10.1080/14783363.2019.1665820
Khairrunnisa, U., & Yunanto, M. (2017). Pengaruh Kualitas Sistem terhadap Kepuasan Pengguna dan Manfaat Bersih pada Implementasi E-Faktur: Validasi Model Kesuksesan Sistem Informasi Delone dan Mclean. Jurnal Ekonomi Bisnis, 22(3), 229–241.
Kirkpatrick, J., & Kirkpatrick, W. K. (2022). An Introduction to The New World Kirkpatrick ® Model. kirkpatrickpartners.com. https://doi.org/10.1007/s42979-023-01730-3
Kurbani, A. (2017). Pengaruh Kualitas Layanan Akademik dan Fasilitas Pendidikan terhadap Kepuasan Mahasiswa Kuliah pada Universitas PGRI Palembang. Jurnal Media Wahana Ekonomika, 13(4), 22–35. https://doi.org/DOI:10.31851/jmwe.v13i4.2701
Lestari, T. A., & Lawita, N. F. (2024). Pengaruh Kualita Sistem, Kualitas Informasi, Kualitas Layanan Terhadap Penggunaan dan Kepuasan Pengguna. Simposium Nasional Akuntansi Vokasi (SNAV), 12(1). https://ocs.polije.ac.id/index.php/psnav/article/view/8
Levinson, F. J., Rogers, B. L., Hicks, K. M., Schaetzel, T., Troy, L., & Young, C. (1999). Monitoring and evaluation of nutrition programs in developing countries. In Nutrition Reviews (Vol. 57, Issue 5 I, pp. 157–164). International Life Sciences Institute. https://doi.org/10.1111/j.1753-4887.1999.tb01797.x
Mendrofa, M., & Hastuti, S. (2024). The Effect of System Quality and Information Quality on System User Satisfaction Accounting Information. Equity: Jurnal Akuntansi, 5(1). https://doi.org/10.46821/equity.v5i1.510
Ojo, A. I. (2017). Validation of the delone and mclean information systems success model. Healthcare Informatics Research, 23(1), 60–66. https://doi.org/10.4258/hir.2017.23.1.60
Parengkuan, B. A., Bernarto, I., Wuisan, D. S. S., Palupi, Y. C., & Tahulending, J. M. F. (2024). Factors associated with patient satisfaction and behavioral intention by using the partial least squares structural equation modeling (PLS-SEM). Holistik Jurnal Kesehatan, 18(3), 369–376. https://doi.org/10.33024/hjk.v18i3.139
Prayanthi, I., Lompoliu, E., & Klabat, R. L. (2020). The Effect of System Quality, Information Quality and Perceived Usefuless on Accounting Information System User Satisfaction. Klabat Accounting Review, 1(2), 1–11. https://doi.org/10.60090/kar.v1i2.475.1-11
Purwanto, A. (2022). WHAT IS THE ROLE OF CUSTOMER BEHAVIOR FOR ELECTRONIC E-COMMERCE AND MODERN MARKET VISIT INTENTION ? JOURNAL OF INFORMATION SYSTEMS AND MANAGEMENT, 01(06). https://jisma.org
Putri Haykal, A., Febrilia, I., & Arvinta Monoarfa, T. (2023). Pengaruh Kualitas Sistem, Kualitas Informasi, dan Kualitas Layanan terhadap Loyalitas Konsumen yang dimediasi oleh Kepuasan Konsumen dalam Berbelanja Online. Jurnal Bisnis, Manajemen, Dan Keuangan, 4(1). https://doi.org/https://doi.org/10.21009/jbmk.0401.02
Qoryah, W., Sulhan, M., & Fazizah, A. (2024). Pengaruh Kualitas Informasi, Kualitas Sistem, Kualitas Layanan pada Aplikasi BRIMO. EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi, 4(1), 1414–1424. https://doi.org/10.56799/ekoma.v4i1.5461
Rahmawati, M. D., & Nugroho, E. (2018). Faktor-Faktor yang Mempengaruhi Keberhasilan Implementasi SIMPUS di Puskesmas Kabupaten Sragen. 3(1), 81–94. https://doi.org/10.22146/jisph.33146
Robertson, J. L., & Barling, J. (2017). Contrasting the nature and effects of environmentally specific and general transformational leadership. … & Organization Development Journal. https://doi.org/10.1108/LODJ-05-2015-0100
Ruslan, R. (2022). Analisis Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Layanan Dan Perceived Usefulness Terhadap Kepuasan Pengguna Dan Kinerja Karyawan Pada Sistem Enterprise Resource Planning (Erp) Mobiz di PT. Nusa Mandiri Utama. Nusa Mandiri Utama, Syntax Idea, 4(1). https://doi.org/10.36418/syntax-idea.v4i3.1797
Safira Armah, & Rayyan Firdaus. (2024). Konsep Dan Penerapan Sistem Informasi Manajemen. Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis Dan Digital, 1(3), 50–56. https://doi.org/10.61132/jimakebidi.v1i3.192
Schleicher, D. J., Baumann, H. M., & ... (2018). Putting the System Into Performance Management Systems: A Review and Agenda for Performance Management Research. Journal of …. https://doi.org/10.1177/0149206318755303
Susanty, Y. (2022). Evaluasi Program Pengembangan Kompetensi Berdasarkan Model Evaluasi Kirkpatrick Level 1 dan Level 2. Jurnal Administrasi Publik, 18(2), 172–191. https://doi.org/10.52316/jap.v18i2.111
Sutrisno, E., Silitonga, M. S., Yusuf, R. R., & Nugroho, A. A. (2024). Digital Divided: How Indonesian Public Service Affected? JPPI (Jurnal Penelitian Pendidikan Indonesia), 10(3). https://doi.org/10.29210/020244613
Tarigan, W. J., & Ambarita, I. M. (2021). PENERAPAN MANAJEMEN STRATEGI DALAM MENGHADAPI PERSAINGAN PASAR (Studi Kasus Pada Telkomsel Cabang Pematangsiantar). Jurnal Ilmiah AccUsi, 3(1), 28–39. https://doi.org/10.36985/accusi.v3i1.491
Viriando, Y. F., & Sfenrianto. (2021). Using Delone & Mclean information system success model to evaluate the success of online platform. Journal of System and Management Sciences, 11(2), 182–198. https://doi.org/10.33168/JSMS.2021.0212
Widyaningrum, T., Sholihah, Q., & Haryono, B. S. (2024). The Delone and McLean Information System Success Model: Investigating User Satisfaction in Learning Management System. Journal of Education Technology, 8(1), 86–94. https://doi.org/10.23887/jet.v8i1.71080
Widyantoro Yuliatmojo, & Arius Ayu Saputri. (2024). Implementasi Sistem Informasi Laman Sinta Dalam Meningkatkan Manajemen Publikasi Ilmiah. Jurnal Riset Rumpun Ilmu Sosial, Politik Dan Humaniora, 3(1), 172–184. https://doi.org/10.55606/jurrish.v3i1.2383
Wira Kusuma, G. (2024). Implementasi Sistem Informasi Manajemen untuk Optimalisasi Proses Rekrutmen dan Seleksi Sumber Daya Manusia. Jurnal Ilmiah Mahasiswa Akuntansi ) Universitas Pendidikan Ganesha, 15(03). https://doi.org/10.23887/jimat.v15i03.86156
Copyright (c) 2025 Yono Maulana, Prasetyo Harisandi (Author); Agus Rahayu, Lili Adi Wibowo, Geraldine B Advincula, Dedi Prasetyo
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Abstract viewed = 155 times
PDF downloaded = 124 times
Similarity Check downloaded = 14 times
